Description
Apply before August 21, 2026, at the attached link below:
Assistant Remittance Processing Supervisor - 11116 <-----APPLY HERE
Overview
The Assistant Remittance Processing Supervisor assists in overseeing the operations of the Central Cashiering division within the Finance Department. This position is responsible for managing the daily cash-handling activities across various departments, such as Central Cashiering, Development Services, and Environmental Health. The duties encompass ensuring the timely posting of all received revenue to the respective departments, facilitating the processing of bank drafts for Utility and Miscellaneous Accounts Receivable, and offering support to departments with cash handling training and end-of-day balancing.
Responsibilities
In the absence of the Remittance Processing Supervisor and in the event of a discrepancy with customer payment, the Assistant Remittance Processing Supervisor will conduct audits on the cash drawer
Provide the Senior Clerk Collectors with their till and opens the daily batch in the City's cashiering software
Process voids and reviews all reversals
Verify the Senior Clerk Collectors deposit slip, balancing sheet, and till
Resolve out-of-balance conditions that occur during the balancing process
Verify that all Senior Clerk Collectors have balanced for the day and that all deposits are sealed in tamper-evident bag at the end of the day
Provide the armored courier with the sealed bag for delivery to the bank
Submits and verifies that the Image Cash Letter has been submitted to Frost Bank
Verify that the lockbox files and ACH deposits are posted daily
Train and cross-train new and existing Senior Clerk Collectors
Ensure all Senior Clerk Collectors comprehend and adhere to the Central Cashiering Procedures Manual
Assist City departments with cash-handling training, including end-of-day balancing
Prepare written procedures for cash handling and Depositing
Oversee the provision of credit card equipment and procedures to departments, and address any merchant provider issues related to equipment
Research, resolve, and document bank adjustments and payment corrections for Utility, Miscellaneous Accounts Receivable, and Development Services customers
Handle the processing of voids and reviewing all reversals, ensuring accurate documentation
Enter notes on customers' accounts to reflect errors, adjustments, or responses to researched inquiries
Notify Utility staff in the event of a returned item from a UBO customer
Serve as the secondary point of contact for the utility lock boxes
Accurately input the Utility customer's bank draft information into the Utility billing software
Enter the Misc. AR customer's automatic bank draft information into the Misc. AR billing software.
Process cancellations of bank draft forms and submits the Utility and Misc. AR bank draft files to the financial institution, Monthly reconciliations of the suspense account are also part of the responsibilities
Enter pay codes, maintain inventory, and generate reports on Beach Parking permits, Rain Barrels, and gas mantles
Respond to daily research requests (in person, by phone, mail, and email) from customers and City departments
Research may include analyzing and successfully resolving payment inquiries
Assist Senior Clerk Collectors with payment research and the auditing of payments processed
Process payments received by mail, walk-in customer, electronically from bank and lockboxes
Send email notifications to department contacts for payments received electronically and by check for information to properly post payments
Assist the Remittance Processing Supervisor in leading and managing a team of Sr. Clerk Collectors
Assign daily tasks and monitor workflow to ensure timely and accurate processing of remittances
Provide training, guidance, and support to the Sr. Clerk Collectors to enhance their performance and professional development
As necessary, address and resolve employee issues and escalate them to the Remittance Processing Supervisor
Deescalate irate UBO customers that are seeking UBO customer service assistance
May be asked to perform other duties as assigned
Position Type and Typical Hours of Work
Exempt – Full-Time, Monday – Friday 8:00 am to 5:00 pm
Flexibility to work evenings, weekends, and holidays is a schedule requirement
In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Requirements
Qualifications
Bachelor’s Degree (BA/BS)
Three (3) Years of Experience, progressively responsible experience in heavy cash handling.
Licenses and Certifications
Required
A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Proof of Automobile Liability Insurance
Immediate knowledge in Excel
Preferred
Bilingual in English/Spanish
Employment Testing
Employment is contingent on passing any post-offer pre-employment screening as listed below:
Criminal Background Check: Yes
Motor Vehicle Record Check: Yes
Drug Screening: Yes
Physical Exam: Yes
Basis of Rating
A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.
Supplemental Information
Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
