Job Summary: 

Under direct supervision, the Circulation Technician performs routine clerical and customer service duties in support of library operations. This position works primarily at the library’s front desk assisting patrons, checking materials in and out, shelving materials, and maintaining a welcoming and organized environment. The Circulation Technician communicates effectively with library staff and patrons and supports programs, displays, and youth activities as assigned. This position reports to the Circulation Services Supervisor.

Minimum Qualifications: 

1.    Education: High school diploma or GED required.

2.    Experience: Less than one (1) year of library experience required. Customer services, clerical, or public-facing experience preferred.

3.    Licenses/Certifications: None required.

Essential Job Functions:

• Provides customer service to library patrons at the circulation desk.
• Checks library materials in and out using the library’s circulation system.
• Shelves and organizes library materials according to established procedures.
• Assists with routine reference services by directing patrons to appropriate resources or staff.
• Supports collection maintenance activities, including basic processing and organization.
• Assists with outreach activities, programs, and special events as assigned.
• Helps plan and support youth programs and events under staff guidance.
• Creates displays and assists with promoting library services and programs.
• Maintains a clean, orderly, and welcoming public service area.
• Performs other related duties as assigned. 
   

Knowledge of:

• Basic customer service principles.
• Library circulation and shelving concepts.
• Workplace communication standards.
• Safe work practices in a public setting. 
• City policies and procedures.
   

Skills in:

• Customer service and public interaction.
• Clear verbal and written communication.
• Organization and attention to detail.
• Following instructions and established procedures.
• Working effectively as part of a team. 
   

Physical Demands/Work Environment:  Work is performed in a standard library environment with low to moderate noise level. Subject to sitting for extended periods, standing, walking, bending, reaching, kneeling, and lifting and putting away such items as books, materials, and supplies of moderate weight of up to 50 pounds. Working with a wide variety of people, experiencing different levels of emotions.