Description

Key Responsibilities

Set up, update, and close customer water accounts
Prepare, process, and distribute utility bills
Receive and post payments (cash, check, online, etc.)
Respond to customer inquiries regarding billing, service, and usage
Coordinate service requests such as start/stop service and meter checks
Maintain accurate records of accounts, meter readings, and transactions
Assist with resolving billing discrepancies and customer concerns
Process delinquent accounts and issue notices as needed
Generate reports related to billing and collections
Provide general administrative support to the department

Preferred Qualifications

Experience with utility billing software
Familiarity with municipal water systems or public utilities
Bilingual skills (if applicable)

Work Environment

Office setting with frequent customer interaction (in person and phone)
Standard business hours with occasional peak workload periods
Compensation & Benefits

Salary: Commensurate with experience
Benefits: Paid Employee Health insurance, retirement, paid time off, etc.

Requirements

High school diploma or GED required
Previous clerical, billing, or customer service experience preferred
Strong data entry and basic math skills
Excellent communication and organizational skills
Ability to handle sensitive information with accuracy and confidentiality
Ability to remain professional and composed in high-pressure situations.