Position Summary

The Utility Billing Clerk is responsible for performing clerical and customer service duties related to
the billing, collection, and maintenance of utility accounts. This position ensures accurate billing,
responds to customer inquiries, processes payments, and maintains utility account records in
compliance with city policies and procedures.

Essential Duties and Responsibilities

Prepares, calculates, and issues monthly utility bills for all city utility accounts.
Receives and processes customer payments (cash, check, credit card, ACH) and balances daily
receipts.
Establishes new customer accounts, transfers, and disconnects services as needed.
Responds to customer inquiries in person, by phone, and by email regarding billing, account
balances, payments arrangements, and service issues.
Investigates billing discrepancies, makes corrections, and coordinates with field staff on meter
reads and service orders.
Prepares delinquent notices, penalty assessments, and service disconnects for non-payment.
Maintains accurate records of accounts, adjustments, and transactions.
Assists with preparation of reports for management and auditors.
Provides clerical support such as filing, data entry, scanning, and correspondence.
Ensures compliance with city policies, applicable laws, and confidentiality requirements.
Processes departmental requests received through the Texas Public Information Act in a timely
manner and in accordance with the Act.

Knowledge, Skills and Abilitites

Knowledge of office practices, recordkeeping, and basic accounting skills.
Proficiency with computers and utility billing software, spreadsheets, and word processing.
Strong customer service and communication skills.
Ability to interact with the public and handle stressful situations professionally.
Ability to handle cash accurately and reconcile daily receipts.
Ability to work independently, organize tasks, and meet deadlines.
Attention to detail.
Knowledge of Texas Open Meetings Act, Public Information Act and the Teas Records
Management and Retention Act.
Ability to analyze metering abnormalities in relation to past consumption patterns, seasonal
variations, and other pertinent factors, and to draw reasonable conclusions.
Ability to work independently and as part of a team.