Description

Starting Salary Range: $71,738 - $89,662
 

The Training & Content Specialist plays a key role in designing, developing and delivering learning content, training resources and HR collateral that supports employee growth, organizational effectiveness and a strong True North culture.  This role also manages content within the employee newsletter, the learning management system (LMS) and the HR Assist site.

EXAMPLES OF WORK TO BE PERFORMED:

• Develop learning programs and resources that support citywide initiatives, employee and leadership development, and the organization’s True North culture.
• Create engaging learning materials for instructor-led and virtual training, along with presentations, guides, toolkits and leader resources.
• Collaborate with subject matter experts (SMEs) to ensure accuracy and relevance of the training material.
• Using storytelling and visual design to keep learners engaged.
• Ensure mandatory training, certifications, and development programs remain current and align with applicable laws, regulations, and the city’s core values and employer brand.
• Stay current on industry trends and best practices in learning and development and suggest tools or approaches that enhance training effectiveness and employee engagement.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of learning theories, instructional design, storytelling and visual communication.
• Ability to use digital tools and graphic design or video editing tools (e.g. Canva, Adobe Creative Suite, Articulate Storyline, Captivate, etc).
• Strong ability to break down complex topics into clear, concise and engaging content.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong interpersonal skills and the ability to work independently, use good judgment, and make decisions within scope of responsibility.
   

EDUCATION, TRAINING AND EXPERIENCE:

• 3-5 years of experience in Human Resources, learning design, content development, or internal communications.
• Experience designing, delivering and facilitating training programs, and familiarity with LMS platforms and virtual training  and design tools.
• Bachelor's degree in Human Resources, Instructional Design, Communications,  or related field is preferred.
   

WORKING CONDITIONS: 

• Ability to move throughout the building to access equipment and worksites as needed.
• Operate computers and other office equipment regularly.
• May remain stationary (sitting or standing) for extended periods.
• Ability to occasionally lift and carry training materials or equipment up to 25 lbs.
• Ability to travel between departments and other training locations within the city.
• Works in an office environment with moderate noise from equipment and conversations; must effectively communicate and exchange accurate information.
• Collaborate with team members in person and through virtual communication tools.
   

AMERICANS WITH DISABILITIES

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability. The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability. The City of Mansfield shall provide reasonable accommodation to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public. All employment is contingent upon passing a post-offer employment drug test and /or physical.