Description

Responsible for coordinating, maintaining, and supporting the day-to-day operations of the Water Metering Department. This position ensures the accuracy, integrity, and availability of water meter data, meter reading systems, and associated reporting used for billing, customer service, and operational decision-making.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Monitor, maintain, and trouble shoot metering systems including, but not limited to, Meter Data Management System (MDMS), Customer Information System (CIS), Advance Meter Infrastructure (AMI), Metering/Service Mobile Work Order Management System (MWMS).
• Coordinate the Water Metering Division workflows including, but not limited to, maintain accurate meter information, reading verifications, route management and meter data analytics in all systems of record, perform delegated tasks and project work, document findings and/or information, and prepare reports by factual and/or statistical data gathering, and present, as appropriate.  
• Function as liaison with internal and external stakeholders including, but not limited to, validate released log from Building Inspections, duplicate tickets from Service Trucks MWMS to Water Metering MWMS and provide and obtain technical information from field staff, assist in troubleshooting, dispatch appropriate staff, as needed. 
• Assist with validating all AMI data; process all AMI water meter daily readings and/or usage for billing; and transfer the information to the utility billing system. 
• Provide customer support related to meter data, usage inquiries, and account investigations.
• Utilize Microsoft Office applications and department software to track, analyze, and present data.    
• Support audits, data reviews, and process improvements related to water metering operations.
• Manage meter inventory records and ancillary meter information to ensure compliance with departmental and regulatory standards.
• Support meter change-outs, new service installations, and service orders by validating meter data, configurations, and account setup.
• Learn and use Water utility rates and City of Denton permitting, inspection and billing processes to verify data and follow identified processes.
• Assist with evaluation of department policies and procedures; provide recommendations for continuous improvement.
• Oversee special projects, as directed.

SUPERVISORY/BUDGET RESPONSIBILITIES

None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SAFETY

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.  
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals; use of hand and power tools; wear appropriate personal protective equipment (PPE).
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 50 pounds and carrying up to 25 pounds. 
• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Travel: Travel to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work overtime, as needed. 
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusion 
• Collaboration 
• Quality Service 
• Strategic Focus 
• Fiscal Responsibility 

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic 
• Paid Vacation Days and Paid Holidays
• Retirement Plan 

EEO STATEMENT

The City of Denton is an equal opportunity employer. It is the policy of the City of Denton to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA
 
This job description is not an employment agreement, contract agreement, or contract.  Management has the exclusive right to alter this job description at any time without notice. 

E-Verify: The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S. 

Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Associate’s Degree from an accredited college or university in a related field; and,
• One (1) year experience in electric and water utilities billing, reading meters, or related field;  

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

• An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:
• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions. 
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work. 
• Skill in providing exceptional service to internal and external customers. 
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature. 
• Ability to handle difficult and stressful situations with professional composure and confidentiality. 
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail. 
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply rules, policies, procedures, processes, and operations. 

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law).
• Must pass a drug test, criminal history background check, employment history verification, and social security number verification.
• Must pass a physical examination.