Description

Under the general directions of the Animal Services Manager, the Senior Animal Officer position is to provide animal services and act as a lead worker within the Animal Services Division of the Cibolo Police Department. This is accomplished by enforcing the laws related to pet ownership and animal protection; providing care for animals in the shelter; educating the public on proper pet ownership behavior and city ordinances; assisting with animal adoption efforts; reducing the suffering of animals; providing the safe return of pets to pet owners; and ensuring that all matters related to animal safety and care are dealt with carefully and in accordance with all laws and regulations.

Essential Functions:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation(s) may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Develop, plan and implement programs and procedures for animal services code enforcement field operations, shelter operations, office activities, volunteer programs & veterinary/medical programs.
• Ensure that assigned areas of responsibility are performed within budget. Perform cost control activities, monitors revenues and expenditures to ensure sound fiscal control; Prepare annual budget requests; ensure effective & efficient use of budgeted funds, personnel, materials, facilities & time.
• Schedule inspections, follow up on violations, and, if necessary, research to locate and identify owners; Notify owners of violations observed and issues citations.
• Patrol the city for animal violations.
• Complete administrative duties by answering phone calls; provide information to public and other departments as requested; compile various reports; complete documents and forms and maintain records.
• Perform departmental specific functions by attending to animals in the shelter, picking up strays, urban wildlife and dead animals. Provide and conduct euthanasia services and dispatch service requests.
• Function as a lead worker and provide guidance, instruction and feedback to animal services staff, volunteers and community service workers.
• Respond to customer requests for service in the field, treating every customer with importance and delivering prompt and accurate service.
• Complete administrative duties by answering phone calls; provide information to public and other departments as requested; compile various reports; complete documents and forms and maintain records.
• Function as a lead worker and provide guidance, instruction and feedback to animal services staff, volunteers and community service workers.
• Provide customer service to the public by developing and implementing community and school education programs; assist other departments with community functions; participate in neighborhood programs.
• Maintain current animal control license by attending continuing education classes.
• Work after-hours, on-call rotation as required.
• Provides animal care by ensuring that vaccination and deworming is done properly; providing baths to animals; feeding all animals and maintaining dietary control; cleaning cages and spraying environments to kill and prevent pests and infectious agents; and providing transportation for animals.
• Impounds animals by locating animals in the wild within the Cibolo city limits and containing them; receiving animals from citizens; assessing the health and identity of animals; checking animals for features to assist with documentation and profiling; taking pictures of animals and filing reports; inspecting animals for health concerns and taking appropriate action with doctors; and maintaining clean and accurate records for the shelter.
• Leads and assists in the investigation of animal cruelty cases by acquiring information from informers and handling complaints; moving to locations of incidents to examine and evaluate the circumstances; interacting with and maintaining professionalism with alleged perpetrators when possible; examining animals for signs of cruelty and abuse; and ensuring that all animals are being treated safely and with respect.
• Performs animal ownership and exchange duties by filing paperwork for adoption; handling funds for necessary expenses regarding transfer of animal ownership; interacting with owners to determine eligibility; investigating surrender cases to determine animal health and temperament; and providing receipts and health certificates when applicable.
• Transports and manages animals by locating and handling animals in the wild; determining danger of animals and either capturing or exterminating them based on professional evaluation; cleaning roadkill and picking up carcasses; disposing of dead animals when applicable; and assisting injured animals and providing them shelter if possible.
• Restraining animals up to 200 pounds intermittently, lifting animals up to 50 pounds, and lifting animals over 50 pounds with help.
• Attend staff meetings, participate in department functions like an open house, community efforts, and special events. Be prepared to present topics at the occasional staff meetings.
• Moving animals from cage to cage, inside to outside, room to room.
• Perform all other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge and understanding of the mission statement of the City of Cibolo Animal Services Department.
• Knowledge of animal types, species, and breed identification
• Knowledge of Animal Behaviors.
• Knowledge of humane animal care, capture, and restraint.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to utilize animal restraint equipment safely and effectively.
• Ability to work rotating schedules including nights, weekends, and holidays.
• Apply knowledge and skills in controlling/handling individual animal temperament.
• Ability to gain animal confidence when restraining them for transport, grooming and/or treatment.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to keep team mentality in mind, be prepared and willing to help and ask for assistance when needed, keep a positive professional outlook, completely abstain from gossip/negative observation regarding clients/team members or other professionals or other behavior that can whittle away at the healthy foundation of a team.
• Ability to maintain an alertness level to keep safe from possible danger, resilience after disappointment or constructive feedback, compassion, to follow the ethical guidelines of your profession and the Cibolo Police Department, powers of keen observation for patient care, excellent reading/comprehension/legible writing skills, ability to negotiate with difficult people and problem solve and the ability to make rational and effective decisions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to perform moderately heavy physical labor.
• Ability to use cleaning materials and equipment with skill and efficiency.
• Ability to calculate figures and amounts such as proportions, percentages, area and volume
• Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.
• Skills in Customer Service.
• Skills in communication, oral and written to include report writing.
• Skills in problem-solving including deductive reasoning

Requirements

Qualifications:

• High School Graduate or General Education Degree (GED).
• Minimum of three (3) years of professional animal handling experience.
• Valid Texas DSHS Animal Control Officer Basic Training certification within six (6) months of date of hire.
• Pre-exposure rabies shots within six (6) months of date of hire.
• Valid Texas Class C Driver’s License.
• Cybersecurity and CJIS training; must maintain