Description

Under general direction of the Animal Control Manager, the Animal Control Field Supervisor is responsible for the oversight of animal care and control staff, field investigations and reports, coordinating duty schedules and training, and care of animals at the shelter. The Animal Control Field Supervisor responds to calls for services and enforces the City animal control ordinances and state laws; apprehends, transports, cares for and disposes of stray and possibly rabid animals; and performs other job related work as required. This is a highly visible position, requiring interaction with the general public in situations which may involve conflict resolution and diplomacy. Requires excellent skills in public discourse.

Starting Salary Range: $59,019.00 - $70,252.00
 

EXAMPLES OF WORK TO BE PERFORMED:

• MUST BE ABLE TO WORK DAYS AND EVENINGS. (Actual hours being established by operational necessity) MUST BE ABLE TO WORK SATURDAYS, SUNDAYS, HOLIDAYS AND SPECIAL EVENTS.  
• MUST BE ABLE TO WORK PAST NORMAL ASSIGNED SHIFT.
• WILL BE SUBJECT TO CALL-BACK.
• Issue licenses, enforce animal control ordinances, support adoption programs, all tasks associated with animal euthanasia, and enforce compliance with Texas Department of Health animal bite criteria.
• Investigate and respond to citizen complaints regarding City codes and ordinances and initiate appropriate action.
• Keep accurate records and investigate and prepare reports for the Animal Control Manager and pursue any necessary enforcement actions as directed by the Animal Control Manager.
• Prepare reports and correspondence for review and approval by the Animal Control Manager. Assist with budget preparation.
• Operate various types of standard office equipment and animal control equipment.
• Read and interpret laws, rules, and regulations.
• Explain codes, regulations, and procedures to the public, other public agencies, and city staff.
• Build and maintain positive working relationships with co-workers, other city employees, and the public using principles of good customer service.
• Provide staff training for field officers, including animal control equipment operation, and ensure compliance with continuing education requirements for maintaining licenses.
• Coordinate field officers and shelter staff schedules, including on-call schedules.
• Work out in the field and respond to calls, be on-call to apprehend and transport animals, and support field officers during difficult or sensitive calls.
• Issue warning notices, notices to appear, and citations.
• Research and prepare cases for prosecution and testify in court.
• Ascertain and gather facts related to applicable ordinances, codes, laws, rules and regulations, develop alternative solutions to problems, evaluate a proper course of action, and to reach appropriate recommendations for decision making for field officers.
• Assist with animal handling and confinement of stray and quarantined animals for specified periods in the animal shelter.
• Assist with rabies control programs.
• Assist, when needed, in cleaning dog kennels, cat room, adjacent workspaces, and outdoor areas and provide daily care for animals held at the shelter.
• Assist with volunteers and community services and conduct education and outreach programs.
• Prepare program performance reports, data analysis summaries, and strategic recommendations for review by the Animal Care and Control Manager.
• Monitor operations capacity, identify operational gaps, and implement process improvements to enhance outcomes and service levels.
• Perform other duties as assigned or directed.

OTHER DUTIES:

Please note this job description is not designed to cover or contact a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Ability to lift, crouch, crawl, as well as sit, stand, walk or run to perform animal control duties.
• Ability to read and interpret regulations governing animal control department policies.
• Ability to receive detailed information through oral communication, and exercise sound judgment in evaluating situations and in making decisions.
• Ability to read and write clearly in communicating with other city employees and the public by oral and written means.
• Ability to deal in a professional manner with members of the general public and have skill in public relations and community publicity.
• Ability to supervise, train, and evaluate staff effectively.
• Ability to operate a motorized vehicle.
• Ability to work in an indoor environment; ability to work up to 50% of the time in an outdoor environment.
• Ability to work effectively when surrounded by loud noise.
• Ability to work in an environment subject to exposure to hazards (vicious, wild, rabid animals).
• Knowledge of adoption, euthanasia procedures, and animal cruelty investigation techniques.
• Knowledge of state laws and local ordinances pertaining to animal control such as public nuisance laws and laws governing search and seizure and legal entry to property.
• Knowledge of humane methods of animal care, collection, and disposal.
• Knowledge of the symptoms of animal diseases; basic animal behavior.
• Knowledge of Basic level Microsoft Office including Word and Excel and Google Suite.
• Must be able to operate cellular phone, two-way radio, copy machine, calculator, computer, printer, and various software.
• Must be willing and able to work various hours and shifts as assigned, including weekends and holidays.
   

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

• High school diploma or equivalent required
• Minimum age of 18 years old
• Must possess a valid Texas Drivers license “Class C”
• Must be able to drive a truck while towing a livestock or utility trailer.
• Must have 2 years experience in an Animal Control Facility.
• Must have Texas Department of Health Basic Animal Control Officer Certification.
• Ability to deal with members of the general public in a calm and courteous manner, answering and responding to complaints and requests and educating on processes, procedures, and regulations related to animal services, including the ability to exercise sound judgment and conflict resolution skills.
• Ability to read and write clearly in completing service requests, work orders, and messages, and to prepare reports, program documentation, and correspondence.
• Computer skills including basic level of Microsoft Word and Excel and Google Suite, and experience using database management or shelter management software systems.
• Must have completed within the last three years, or complete within 120 days of employment, a training course in the proper methods and techniques of euthanizing animals.
• Must be able to operate standard office equipment and City-issued communication devices.
   

DESIRED TRAINING AND EXPERIENCE:

• Animal shelter supervisory experience preferred.
• Experience with public-facing programs, customer service, or community education.
• Experience working with vendors, contractors, or service agreements related to animal care operations preferred.
• Experience assisting with budget preparation, expenditure tracking, or program performance reporting preferred.
   

ESSENTIAL PHYSICAL FUNCTIONS:

The physical activity of this position 

Climbing. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. 
Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. 
Stooping. Bending body downward and forward by bending spine at the waist. 
Kneeling. Bending legs at knee to come to a rest on knee or knees.
Crouching. Bending the body downward and forward by bending leg and spine.
Reaching. Extending hand(s) and arm(s) in any direction.
Standing. Particularly for sustained periods of time.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping. Applying pressure to an object with the fingers and palm.
Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
The physical requirements of this position

 Very heavy work. Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
The visual acuity requirements including color, depth perception, and field vision. 

 The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
The worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures 
The conditions the worker will be subject to in this position

The worker is subject to both environmental conditions. Activities occur inside and outside.
The worker is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The worker is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The worker is frequently in close quarters, crawl spaces, shafts, man holes, small enclosed rooms, small sewage and line pipes, and other areas that could cause claustrophobia.
The worker is required to function in narrow aisles or passageways.
 

AMERICANS WITH DISABILITIES

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability.  The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability.  The City of Mansfield shall provide reasonable accommodates to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public.  All employment is contingent upon passing a post-offer employment drug test and /or physical.