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- Bilingual Customer Service Representative II
Description
Summary
Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.
Pay Range: $15.54- $19.25 ( Depending on qualifications and experience)
Work Schedule: Monday through Friday 7:00AM – 5:30PM and Saturday 7:00AM – 3:00PM. Staff is rotated to work on some Saturdays.
Essential Duties and Responsibilities
- Process customer transactions utilizing specialized scale software.
- Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
- Conducts charge, check and cash customer transactions.
- Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
- Provide entry level day-to-day administrative and business support.
- Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
- Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
- Prepare and maintain office files, including office filing
- Collect and organize data to generate reports, presentations, and assist with research and projects.
- Maintain department accounting records including invoices, expenses and office supply orders.
- May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.
Minimum Qualifications
- High School Diploma or General Equivalency Diploma (G.E.D.)
- Up to 1 year related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience:
- Up to 1 year advanced study or training beyond the high school level
- 1-2 years administrative experience
Knowledge, Skills & Abilities:
- Basic skills in PC and systems application
- Good customer service and telephone etiquette skills
- Good organizational skills
- Good oral and written communications skills
- Ability to multitask
- Ability to adapt to various working environments
- Ability to work independently and/or in a team environment
- Ability to work under close supervision
- Bilingual
Licenses and Certifications
- Valid Class C Texas driver's license
Physical Requirements / Work Environment
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.