Description

  This position performs under the direct supervision of the Communications Supervisor, responds to emergency and non-emergency calls and dispatches needed services or directs call to appropriate individual.

Essential Job Functions:

        Answers emergency and non-emergency telephone lines at the Police Station.

        Gathers information from callers including nature, severity, location and status of emergencies.

        Assesses need for response and dispatches services accordingly.

        Assists Police Officers and Fire/EMS Personnel by relaying information regarding calls for service.

        Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).

        Enters data and maintains CAD for alarm permits and cautionary information in alert files.

        Notifies appropriate entities related to problems or complaints under their jurisdiction.

        Answers Police Department administrative telephones and directs calls to requested or   appropriate individual or department.

        Enters, maintains, updates and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.

        Tests telephone and computer dispatch equipment at beginning of shift.

        Researches and responds to inquiries from other law enforcement agencies and departments.

        Completes data entry of police records and citations.

        Must be able to work any shift, as needed, including nights, weekends, and holidays, to meet the needs of the Department, with or without reasonable accommodation.

Requirements

Preferred Education, Experience, and Certifications:

High School Diploma or G.E.D., and two (2) years data entry or customer service representative experience; or equivalent combination of education and experience.
Must obtain Texas Law Enforcement Dispatch Certification within one year from date of employment. Preference may be given to applicants with current certifications.
Use of TLETS to include TCIC/NCIC, as well as meet CJIS requirements. 
Must pass a pre-employment drug screening, psychological test, and pass background investigation and MVR check. The hiring process will also include a series of interviews, which must be successfully completed.
May be required to possess State of Texas Drivers License.
 

Environmental Factors and Conditions/Physical Requirements:

Work is performed in a police department dispatch section environment.
 May be subject to repetitive motion such as typing, data entry and vision to monitor. 
 May be subject to occasional bending, reaching, kneeling and lifting such as retrieving or replacing video or audio tapes, retrieving and replacing files and records.
May be exposed to extended periods of sitting, viewing monitors and/or talking on the telephone or radio.
May be exposed to prisoners, irate and hostile individuals, emergency situations, and a high stress environment.
Hours will be 40 per week.
 

Equipment and Tools Utilized:

        Equipment utilized includes personal computer, copier, calculator, fax machine, other standard office equipment, police radio, video monitors, dispatch console, multiple law enforcement center databases and TDD

Use the link below to download the application. It can also be found at: https://www.cityofcastlehills.com/Jobs.aspx

Castle-Hills-Employment-Application