Description

Under general supervision of the Community Compliance Manager, the Community Services Administrative Services Technician performs highly responsible administrative duties for the Community Compliance Unit officed at the Richland Hills Animal Service Center. Duties include coordinating and performing administrative activities; preparation of reports, collection and organizing information, analyzing administrative processes and procedures and inputting mandated reports for the Community Compliance Unit. This Unit supports both Animal Control and Code Enforcement functions. Kennel duties include assisting in kennel operations including maintenance of kennel areas, providing general care, feeding, exercising and grooming of animals. In addition, providing customer service and assistance with the adoption process.

To apply, complete your application online: https://richlandhills.com/FormCenter/General-Forms-4/Application-for-Employment-82 

 ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provides excellent customer service to employees and the public by greeting customers, answering incoming telephone calls, responding to requests; handling complaints tactfully and assisting the general public.
• Maintains customer log-in and completes customer transactions (licenses, adoptions, surrenders, etc.); processes payments and accurately enters transaction data into the shelter management software; pulls reports on a daily, weekly, monthly basis as required.
• Schedules low cost spay, neuter, and vaccination programs by confirming dates, contractual arrangements, coordinating information to the public and processing other necessary paperwork and reports associated with the programs.
• Performs general office and clerical duties such as maintaining files, volunteer and customer logs, maintaining data in the shelter management software, preparing reports and correspondence, processing mail, and ensuring office is equipped with necessary supplies. 
• Attends to shelter animals by providing appropriate care including feeding, watering, exercising and grooming animals. Monitor and report signs of illness or injury of animals to supervisor. 
• Performs shelter maintenance which includes cleaning and disinfecting kennels and cages, litter boxes, feeding utensils and equipment; launder animal bedding and towels, sweeping and mopping floors, removing trash and cleaning dog yard waste. 
• Maintains stock and storage rooms in neat and organized manner. Stocks inventory with food, litter, cleaning supplies, etc.
• Assists with scheduling volunteers; provides training and monitors volunteer activities to ensure all shelter regulations are followed.
• Completes general clerical functions in support of code activity such as inputting data into the computer system and preparing written correspondence, memos and reports; ensures accuracy of all data entered into the code enforcement management software system.

REQUIRED KNOWLEDGE

• Federal, State and local laws and ordinances related to shelter management
• The geography of the city and surrounding area
• Principles and practices of volunteer assistance programs
• Principles and practices of excellent customer service
• Principles and practices of general office procedures
• Business math and accounting procedures
• Principles and practices of excellent grammar, punctuation, spelling, proofreading and editing of documents
• Policies and procedures of assigned department
• MS Office, databases, and shelter management software
• Principles and practices of volunteer assistance programs

Requirements

REQUIRED ABILITIES

• Communicate clearly and concisely, both orally and in writing
• Plan, coordinate and execute essential job functions efficiently without constant supervision
• Operate office equipment, computer equipment, and software programs, especially Microsoft Office software (Word, Excel, PowerPoint, Publisher, Outlook, Access)
• Compose grammatically correct correspondence, reports and technical writing, newsletters, and other related documents
• Establish and maintain effective working relationships with city staff and members of the public using tact and diplomacy
• Manage multiple demands upon time and schedule
• Effectively use necessary computer, databases, software and office equipment
• Maintain mental capacity that permits making sound judgments regarding work
• Demonstrate intrinsic motivation, high ethical and moral standards
• Exhibit emotional stability and courage to perform potentially bio-hazardous animal control duties under stress 
• Take effective actions in emergency situations
• Provide responsive customer service and deal tactfully with difficult and/or irate customers maintaining a pleasant demeanor at all times
• Work with and handle a variety of animals and animal dispositions
• Manage multiple demands upon time and schedule
• Deal with busy, loud and stressful work environment
• Work in an animal environment (hair, dander, occasional odors, barking, etc.)
• Work independently with minimal supervision
• Have regular, reliable attendance and flexible work hours including weekends, evenings, holidays and special events
• Maintain mental capacity that permits making sound judgments regarding work
• Maintain confidentiality
• Provide excellent customer service and maintain a positive and professional image. 
• Manage multiple demands upon time and schedule.
• Daily, on time attendance is required. 

 EDUCATION, EXPERIENCE AND TRAINING

Any equivalent combination of education, training and experience that would likely provide the required knowledge, skills and abilities to successfully perform the essential functions of the job is qualifying.  A typical way to obtain the knowledge and abilities would be:

 Education and/or Experience:

• This position requires a high school diploma or G.E.D. and two (2) years general administrative experience preferred
• Extensive knowledge of Microsoft Office with emphasis on Excel, Power Point and Word is required.
• Experience working with animals is preferred 

 License or Certificate:

• Possession of an appropriate, valid Texas driver's license and ability to maintain while employed.

SUPERVISION RECEIVED AND EXERCISED

        Receives direction from the Community Compliance Manager

WORKING CONDITIONS

Environmental Conditions:

Generally work is performed indoor and outdoor environments; exposure to all weather conditions and under sometimes extreme weather conditions with exposure to a variety of safety hazards.  May have some exposure to vibrations, and noise; work on slippery or uneven surfaces, in or near vehicle traffic, and exposure to dust and fumes, animal waste, hair dander and other animal related problems. Employee will be exposed to computer screens and extensive amount of public interaction. Flexible work hours involving evenings and weekends are required. 

Physical Conditions:

While performing the essential and marginal functions the employee may be required to maintain physical condition necessary to complete the job functions with little assistance, due to the singularity of the position; this includes sitting, standing, walking for extended periods of time; use of hands and fingers, handle or feel; reach; speak and hear, use close and distant vision, color vision, peripheral vision, depth perceptions, and ability to adjust focus. Moderate to heavy lifting, moving, and/or carrying 50-100 pounds; pulling, reaching, bending climbing, balancing, stooping, kneeling, crouching, or crawling and running; and must be able to operate assigned vehicle. 

THE CITY RESERVES THE RIGHT TO CHANGE OR REVISE JOB DUTIES AND RESPONSIBILITIES AS THE NEED ARISES. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.