Description
JOB SUMMARY
Performs routine clerical, secretarial and administrative work such as answering the phones, receiving the public, providing customer assistance, cashiering, data processing and bookkeeping.
DUTIES AND RESPONSIBILITIES
The duties described below are indicative of what a Customer Service Specialist may be asked to perform; other duties may be assigned:
- Receives the public and performs all duties in a manner that provides excellent customer service; responds to inquiries from employees, citizens and others and refers, when necessary to the appropriate persons
- Serves as cashier which includes receipting of utility service received by mail, walk- in and online, and posting monies to appropriate accounts.
- Performs daily cash reconciliation.
- Answers customer inquiries regarding utility service, fees, problems, rates, etc.
- Collects monies owed on returned checks, delinquent accounts and issues reconnects.
- Order dumpsters, roll offs, and polycarts.
- Takes citizen complaints and / or work orders to forward to proper party and keep records of resolution.
Requirements
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent (GED).
- Minimum of 1 year municipal government experience.
- Minimum of 1 year secretarial or clerical experience.
- Minimum of 1 year “front-line” customer service, dealing directly with the public.
- Two (2) years of experience working with Word and Excel to create documents and spreadsheets
- Must possess a state of Texas driver’s license
- Bilingual (preferred)
- Must be bondable
SKILLS AND ABILITIES
- Ability to calculate basic mathematical calculations with the aid of a calculator.
- Basic working knowledge of office equipment, computers, computer software (i.e. Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.) and Internet search tools.
- Ability to perform data entry and inquiry functions at an acceptable level of accuracy and speed.
- Ability to maintain a professional and polished manner and a pleasant tone of voice when dealing with the public.
- Ability to perform multiple tasks simultaneously, accurately and efficiently.
Physical Environment
- The duties of this job include physical activities such as sitting, stooping, kneeling, standing, walking, lifting, reaching, fine dexterity skills, grasping, handling, talking, hearing/listening, seeing/observing, and repetitive motions.
- Specific vision abilities required by this job include close, distance, and peripheral vision; depth perception, and the ability to adjust focus.
- This job is performed in an office environment.
