Description

Responsible for providing administrative, analytical, and operational support for the Employee Relations function. Serve as Civil Service Secretary.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Serve as the primary intake coordinator for employee relations inquiries, delivering front-line customer service, managing case documentation, and ensuring consistent triage on priority, complexity, and risk. 
• Receive, document, and classify complaints and workplace concerns using an established intake rubric to determine tier level (low, moderate, high risk).
• Route cases to the appropriate HR Business Partner based on urgency, complexity, subject matter, and risk level, ensuring timely acknowledgement and tracking.
• Support HR Business Partners through the coordination, tracking, and compliance of employee relations cases, investigations, disciplinary actions, grievances, and policy interpretation.
• Coordinate meetings, mediations, and hearings, including preparation of supporting materials.
• Generate weekly and monthly employee relations activity reports; track trends and assist with KPI reporting.
• Prepare executive summaries and support audits, public information requests, and compliance reviews related to employee relations matters.
• Ensure consistent application of intake procedures and assist with policy documentation and cross-referencing.
• Recommend process improvements to enhance documentation, tracking, and operational efficiency of employee relations and case administration.
• Ensure compliance with Civil Service governing statutes, local rules, and open meeting requirements.
• Coordinate Civil Service Commission meetings, examinations, eligibility lists, hearings, and official communications.
• Prepare Civil Service agendas, meeting notices, minutes, and official records in accordance with procedural and legal requirements.
• Maintain Civil Service documentation and ensure transparency, accuracy, and regulatory compliance.
• Act as liaison between the Civil Service Commission, Human Resources, department leadership, and external stakeholders.

SUPERVISORY/BUDGET RESPONSIBILITIES:

None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

SAFETY  

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs.  
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership. 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals; modular tables and chairs and event materials for meetings and trainings.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 20 pounds and carrying up to 10 pounds. 
• Environment: Works in an office setting and occasionally outside with exposure to sun, heat, cold, humidity, and inclement weather, and uneven ground; occasionally requires irregular and/or prolonged hours.
• Travel: Travel to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be available to attend Civil Service Commission meetings and hears. Must be able to work after normal business hours, overtime, and weekends, as needed. 
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusion 
• Collaboration 
• Quality Service 
• Strategic Focus
• Fiscal Responsibility 

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans  
• Employee Health Clinic  
• Paid Vacation Days and Paid Holidays
• Retirement Plan  

EEO STATEMENT  

The City of Denton is an equal opportunity employer. It is the policy of the City of Denton to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.  

ADA/EOE/ADEA
 
This job description is not an employment agreement, contract agreement, or contract.  Management has the exclusive right to alter this job description at any time without notice. 

E-Verify: The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S. 

Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor’s degree from an accredited college or university in Human Resources, Public Administration, Business Administration, or a related field; and, 
• Four (4) year’s experience in employee relations, compliance, HR operations; and, 
• Must have a PHR or SHRM-CP certification.

REQUIRED SKILLS/ABILITIES

• An individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully: 
• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations. 
• Knowledge of employee relations practices and employment law principles.
• Skill in analyzing, researching, interpreting, and understanding policies, laws, and regulations, and to provide workable recommendations and solutions that maintain compliance.
• Skill in moderate problem solving; identifying problems and reviewing related information to develop, evaluate options, and implement solutions.  
• Skill in data-driven decision making. 
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work.  
• Skill in providing exceptional service to internal and external customers.  
• Skill in interpersonal relationships, including using tact, patience, and courtesy.  
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience. 
• Ability to establish and maintain effective interpersonal relationships. 
• Ability to handle records and complex situations of a confidential nature, remaining neutral and unbiased.  
• Ability to handle difficult and stressful situations with professional composure and confidentiality.  
• Ability to handle confidential and sensitive information with discretion and sound judgement.
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.  
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.  

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law). 
• Must possess and maintain a PHR or SHRM-CP certification.
• Must pass a drug test, driver’s license check, criminal history background check, employment history verification, and social security number verification check.