Description

PURPOSE OF THE JOB
 

The Information Technology Systems Manager works under the general direction of the City Manager with minimal daily supervision:

        To manage the City’s computer and Information Technology needs

        To ensure the IT strategy, policies, and procedures implemented are for the most effective support of the City’s technology infrastructure

        To provide leadership for delivery of various technology-related services

        To plan, develop, manage, and oversee the City’s information security strategy, policy, and standards

        To serve as the city’s webmaster

WORK PERFORMED
 

        Manages IT operations and systems

        Oversee all server, network, telecommunications, and security technologies

        Oversees or acts as a technical guide/project manager for network/datacenter operations, server endpoint configuration, database administration, and other related technologies

        Provides desktop support to City staff

        Provides subject matter expertise and sets direction for enterprise-
wide information security strategies, projects, and policies

        Plans, designs, and implements security measures, policies, and
procedures

        Ensures that the City's IT environment is secure and complies with
city, state and federal standards

        Maintain and update posts, public notices and other city communication on the website; ensure functionality, accessibility and accuracy of the website and coordinate with departments that content for website is properly displayed

        Research new technology and develops business cases to support
enterprise-wide data platforms and solutions

        Manages vendor relationships to maximize value to
the business.

        Develop and implements technologies to
improve the performance of a business process and increase efficiency
and effectiveness

        Participates with end users and management in the identification and evaluation of
information systems requirements

        Develop plans for the completion of major applications

        Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training

        Performs other duties within areas of responsibility and ability, as assigned.

ESSENTIAL KNOWLEDGE AND SKILLS
 

        Knowledge of pertinent federal, state and local laws, codes and regulations

        Extensive knowledge of industry standard IT management frameworks, such as ITIL, and experience with implementing such frameworks within an IT department

        Extensive technical knowledge of current network technologies, standards, protocols and hardware

        Skilled in designing secure networks, systems, and applications architecture

        Active Directory Administration – User Account Management, DNS, Group Policy, Single Sign On

        Windows Server Administration - Ability to manage Microsoft Windows servers both physical and virtual.  Apply patches and upgrades on a regular schedule.  Configure virtual servers in a VMWare environment and regularly monitor and audit performance and resource utilization.

        Microsoft Exchange/Office 365 – Ability to manage a hybrid environment between on-premises Active Directory and Microsoft 365 enterprise solution. Support and maintain Microsoft 365 service offerings including Exchange Online, Teams, Teams Voice, and SharePoint

        Azure – Ability to manage and support Azure environment including virtual machines, Power/Logic Apps, Enterprise Applications, and Single Sign-On implementations

        Experience supporting/optimizing web-based applications/technologies

        Ability to implement new software/technology in a project management/leadership role

        Ability to automate processes using scripting languages, e.g., PowerShell, Python

        Familiarity with Geographic Information Systems (GIS)

        Knowledge of disaster and business recovery practices

        Skilled in applying independent judgment, personal discretion, and resourcefulness in interpreting and applying guidelines

        Skilled in working independently or part of a team in delivering excellent customer service

        Skilled in managing projects

EDUCATION AND ABILITIES
 

        Bachelor’s Degree from an accredited four-year college or university in Computer Science, Information Technology, or a closely related field.

        Four (4) or more years of experience in information technology or a similar position preferably in a municipal government setting.

        CompTIA Security+ certification (or equivalent with management approval) within 6 months of employment

        ITIL Expert Certification within 24 months of employment (or other equivalent certification with management approval)

        Must qualify for and maintain compliance with Criminal Justice Information Systems access requirements

        Ability to communicate effectively both orally and in writing.

        Ability to remain focused, with attention to detail, in a stressful or distracting environment.

        Ability to work with minimal supervision.

        Ability to make decisions based on policy, procedures and past experience.

WORKING CONDITIONS – GENERAL
 

        Routine office environment with exposure to noise, heat and cold.

        Physical effort is primarily sitting and eyestrain from computer usage.

        Occasional lifting/installation of computer equipment.

        Stress can result from operating during emergencies, supporting emergency operations, and system integrity/vulnerability threats.

SCHEDULED WORKING HOURS

        Full-time workweek is 40 hours. Hours of work to be assigned by Supervisor.

        Additional hours beyond the normal workweek may be required and are factored into the established salary

        Attendance is an essential function of this position. Must report to work as scheduled and in a timely manner. 

        Position requires a standard work schedule. 

        Position may require 24-hour availability during emergency conditions.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

VISION: Has distant visual acuity of at least 20/40 (Snellen) in each eye without corrective lenses or visual acuity separately corrected to 20/40 (Snellen) or better with corrective lenses, distant binocular acuity of at least 20/40 (Snellen) in both eyes with or without corrective lenses, fields of at least 70 degrees in the horizontal Meridian in each eye, and the ability to recognize the colors of traffic devices showing the standard red, green and yellow.

HEARING: First perceived a forced whispered voice in the better ear at not less than 5 feet with or without the use of a hearing aid or, if tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500Hz, 1, 000Hz and 2,000Hz with or without a hearing aid when audiometric device is calibrated to American National Standard Z24.5 – 1951.