Description

JOB SUMMARY:

Under the direction of the IT Support/Project Manager, provide hardware/software support for the City's computer and technology resources, and serve as IBM i5 operator on an as-needed basis.  Perform related work as required.

ESSENTIAL JOB FUNCTIONS:

Install, configure, diagnose, repair computer hardware/software, printers, network equipment, RF equipment, or datacenter equipment, involving some exposure to electrical and mechanical hazards with appropriate safety precautions. Work closely with customers to assist in solving reported problems with computers and or software. Make arithmetic calculations and perform work efficiently and accurately. Communicate courteously and effectively with other employees, officials, vendors, and the public. Sit, stand, and input data frequently for extended periods of time. Read difficult technical documents and computer screens. Perform operational duties and complete scheduled workload within required timeframes with little supervision. Route various printouts, source documents, forms and tapes to departments. Follow detailed instructions to complete scheduled tasks with care. Work with computers, tape drives, detacher, decollator, hard disk drives, and various computer printers. Perform data entry as required. Work with vendors on support-related issues. Some weekend and/or night work is required.

OTHER JOB FUNCTIONS:

i5 backup operations; lift, pull, drag, push and carry up to 50 pounds of equipment or related supplies.

Requirements

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES:

Associates degree, or 60+ hours towards a Bachelor’s degree or accredited trade school, or equivalent education and experience. Valid Texas driver’s license, Class “C”, required.

EXPERIENCE, TRAINING, KNOWLEDGE, AND SKILLS:

Prefer one (1) year experience installing and supporting PC hardware/software in a Windows environment, working with computers, network equipment, or similar technology. Additional education/training will also be considered.