Description

SUMMARY OF JOB

Works under the day-to-day supervision and direction of the Dispatch Supervisor and broad administrative direction of the Director of Public Safety. This position is responsible for dispatching duties involving handling incoming and outgoing radio transmissions, emergency and non- emergency calls, and complaints. Requires good organizational skills, attention to detail, ability to multi-task under pressure.

PRIMARY DUTIES AND RESPONSIBILITIES
Dispatch, monitor, and coordinate radio traffic as needed for the City of Ferris Department of Public Safety and intercity radio traffic, Code Enforcement, and Animal Control in a professional, timely, and accurate manner.

Answer the telephone and obtain necessary information such as type of emergency, name, address, telephone number, etc.

Enter information into the computer system and respond to non-emergency calls and complaints.

Input and retrieve various types of information into the computer system, with stolen property information entered during the shift in which it was reported.

Complete, analyze, file, and maintain records for in-house CAD calls for service of TCIC/NCIC

Enter, modify, confirm, clear, and cancel warrants.

Type, file, and maintain dispatch logs, records, notices, complaints, protective orders, HEAT records/files, and correspondence.

Answer calls from alarm monitoring centers on commercial and residential alarms, contact officers in the field to respond to the alarms, and contact owners of premises or representatives to inform them of the situation.

Respond to inquiries from the public and other City departments regarding impounded vehicles and directions, maintain impound log, and reports of repossessions.

Sweep, dust, and keeps telecommunications center area free from debris harmful to equipment.

Forward work order requests on damaged equipment, notify IT of any system issues.

Monitor and analyze information obtained from the National Weather Service radar.

Recognize, analyze, and communicate with hearing-impaired people via the TDD machine.

Ensure that all TLETS terminals are secure from unauthorized use.

Perform other duties aligned with the skills, authority, and pay grade and have been determined to improve city operations.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:
Basic public service activity and methods of local government

Basic computer technology and equipment

Basic law enforcement terminology and procedures

Basic geography for the City of Ferris and surrounding areas

English language for spelling and proper word usage

Skill in:
Coordinating mental, manual, and visual activities simultaneously

Observing situations analytically and objectively and relaying details accurately

Communicating using telephone equipment

Reading and interpreting maps to determine the location and jurisdictional boundaries

Ability to:
Multi-task and demonstrate appropriate judgment on the spot.

Work under pressure and during emergencies and react quickly to signals, unexpected situations, or emergencies.

Establish and maintain effective working relationships with Department of Public Safety personnel, other City employees, outside law enforcement agencies, and the public

Express ideas clearly, both orally and in writing

Plan, organize and manage time effectively.

Type at a speed necessary for successful job performance

Multi-task and demonstrate appropriate judgment on the spot.

Establish and maintain effective working relationships with Department of Pubic Safety personnel, other City employees, outside law enforcement agencies, and the public

Process and evaluate information received and dispatch law enforcement or Fire/EMS, consider call priority, availability, and the number and types of personnel needed

SUPERVISORY/BUDGET RESPONSIBILITIES
        None

WORKING CONDITIONS
        Approximately 90% typical office activities

        Lifts from floor and moves items weighing up to twenty-five (25) pounds.

        Performs work under stressful office conditions.

        Repetitive tasks - Keyboarding

        Typical occupational office hazards.

Please Note:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that the City of Ferris will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from the City of Ferris subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

Requirements

MINIMUM QUALIFICATIONS
        High School Diploma or GED

        Telecommunications License (TCOLE) or ability to obtain certification within twelve (12) months of the start date.

PREFERENCES
        Public Safety Dispatch experience

        Bilingual – English and Spanish oral and written.