Description

Permit Technician I/II accepts and processes online and walk-in applications for building permits; assists with the assignment and tracking of code enforcement cases; manages the scheduling of building and code enforcement inspections; answers phone calls and walk-in customer questions regarding the building permitting, inspections and code enforcement processes.

 ORGANIZATIONAL RELATIONSHIPS:

• Reports to Assistant Director of Development Services or designee.
• This is a non-supervisory position
• Works closely with City personnel, has frequent contact with representatives of various governmental, business entities, building trades, and the general public.

ESSENTIAL DUTIES: This is a description of the way this job is currently performed; there is potential for accommodation.

• Processes building permits; code enforcement cases and scheduling inspections.
• Answers phone, email and walk-in customer questions regarding building permitting, inspections and code enforcement processes.
• Provides quality customer service to the customers of the department, other city staff and all other work contacts.
• Serves as Notary Public.
• Performs related duties as assigned.

Requirements

KNOWLEDGE AND ABILITIES:

Knowledge of: 

• Standard office procedures
• General understanding of municipal government
• Building permitting and code enforcement
• Building construction                     
• Basic accounting and payment processing procedures
   

Ability to:

• Enter data accurately and consistently using standard software.
• Communicate effectively, both verbally and in writing and in a timely manner.
• Assess and understand a variety of different situations and implement the appropriate next steps in handling customer complaints and/or requests.
• Be a team player and establish effective working relations with co-workers.
• Deal effectively with the public, including difficult or sensitive situations.
• Follow written and verbal instructions.
• Operate multi-line phone system.
• Operate using effective time management techniques and handle multiple tasks in quick succession.
• Read and comprehend city code, ordinances, manuals, memos, letters and interpret technical drawings.
• Process and reconcile payments.
• Use permit tracking software to manage building permits, code enforcement cases and inspections.
   

ACCEPTABLE EXPERIENCE AND TRAINING:

• High school diploma or equivalent; and
• At least one year of municipal permit clerk, technician experience or building construction experience, or equivalent; OR
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
  CERTIFICATES/LICENSES REQUIRED:

CERTIFICATES/LICENCES DESIRED:

• Valid Texas Class C Driver’s License;
• Notary Public Certification or ability to obtain within 12 months.
• ICC Permit Technician certification or ability to obtain within 6 months.
• Bilingual in English and Spanish preferred.

**Applicants with two years of municipal permit clerk/technician experience or building construction experience with a current ICC Permit Technician Certification will be considered for Permit Technician II**