Description

Summary

Service Delivery Specialist coordinates and supports solid waste operations, ensuring timely and accurate response to customer requests. The role includes tracking, documentation, and communication of service activities. The specialist researches and resolves service issues while analyzing trends to improve operational efficiency.

Essential Duties and Responsibilities

• Monitors and manages customer service requests related to solid waste pickup, missed collections, container issues, and special services
• Coordinates with field crews and supervisors to ensure timely resolution of service requests
• Tracks service delivery performance and follows up on open or delayed requests
• Maintains customer accounts and records, including updates to service details and contact information
• Receives and processes customer payments via check or credit card
• Assists customers, internal and external, with general questions and service inquiries via email, in person, and on the phone
• Logs and updates service records and customer interactions in various systems
• Assists with special projects, reports, or assignments to improve service delivery and customer satisfaction
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Requirements

Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of customer service experience
• Two (2) years of office environment experience 
• Demonstrated proficiency in typing and 10-key as determined by the department
   

Preferred Qualifications

• One (1) year of municipal government experience