Description
POSITION SUMMARY
This position is a Front-of-House position that assists the Department Heads and City Manager’s Office in providing top-level customer assistance and administration. This position is responsible for all activities and operations of Front Desk and Customer Services, including but not limited to: Utility Billing and User Fees/Revenue Collections; Administration; Accounts and AR/AP; court, planning & permits; city facilities including pool; Customer-facing City website, information and calendars; general customer services, as well as other duties assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greeting customers and handling their requests and/or complaints.
Handling all online requests promptly for tree permits, move in or move out, and general inquiries with the online process and system.
Answering the phone and providing appropriate information.
Preparing daily reconciliation and weekly deposits for monies collected for utility bills, construction permits, other collections etc. Ensure all checks are scanned timely and cash is prepared for deposit.
Assisting the City Administrator, Building Official, Court Administrator and Clerk when needed.
Utility Billing: Manages, Processes and Administers all operations, activities, and programs of the Utility Billing division.
User Fees and Facilities: Manages, Processes and Administers all City Facility User Fees and Rentals, including but not limited to: All City Facility Reservations, Rentals and Permits (Community Center, Parks, Pool, Ball Fields, Special Events, Etc.), Marina Fees and Rentals, Pool Fees, Passes and Rentals
General Customer Service: Manages, Processes and Administers all aspects of City Hall exceptional customer service. Represents the City of Morgan’s Point Resort in a professional, appropriate manner at all times; Greets customers in person and over the phone to answer questions regarding their utility account; answers concerns/questions via telephone, in person or written correspondence; transfers phone calls or directs customers to proper department; Supports the relationship between the City and the general public by demonstrating courteous and cooperative behavior when interacting with the public and City staff
Permits: Manages, Processes and Administers Intake, Process and Issue building and other miscellaneous permits, taking payments and understanding the permit process, operating system and the building plan files.
City Website, Calendar, and Alerts: Manages, Processes and Administers and maintains the customer-facing City’s Website(s); City’s Calendar(s) (events, fields, facilities, notices, etc.); City’s Alerts and Notifications program(s) (IE Code Red, Everbridge, etc.)
Performs other related duties and special projects assigned by the Department Heads, City Secretary or City Administrator.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Generally Accepted Accounting Principles and Generally Accepted Auditing Principles related to municipal budgetary administration and program development.
Knowledge of accounts payable and accounts receivable, financial report reporting.
Knowledge of computers and related equipment, hardware and software for development and tracking of accounts payable and receivable, and annual leave Balances.
Knowledge of cash management practices and principles.
Knowledge of the preparation, submission and receipt of RFP's.
Knowledge of municipal audit practices and procedures.
Skill in developing, implementing and enforcing municipal budgetary regulations, practices and procedures.
Skill in tracking, monitoring, and reviewing reports of payroll, annual leave, long and short-term disability, worker's compensation, insurance and other ongoing expenditures.
Skill in monitoring and maintain multiple account.
Skill in planning, developing and implementing departmental procedures and objectives.
Understand the needs and challenges of a fast-growing community.
Ability to serve the public and fellow employees with honest and integrity.
Knowledge of federal, state and local laws, statues, regulations, codes, and standards relate to the area of responsibility.
Knowledge of City policies and procedures.
Ability to communicate and interact effectively with members of the public and co-workers.
Skill in effective oral and written communication.
Skill in the use of standard office equipment and software.
Ability to exercise sound judgement in making critical decisions.
Skill in resolving customer complaints and concerns.
Skill in completing assignments accurately and with attention to detail.
PHYSICAL DEMANDS
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job junctions.
Incumbents may be required to work extended hours including evenings and weekends. Incumbents may be required to travel outside City boundaries to attend meetings. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Heavy, moderate or light lifting; operating motorized equipment and vehicles. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderately loud in the office or moderately loud when in the field.
Work may periodically require light to moderate physical activity typically associated with a workplace including lift or carry up to 20 pounds.
Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time. The omission of specific job duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment contract and is subject to change as the needs of the employer and requirements of the job change.
