Description
Position Summary:
The Utility Billing Clerk performs responsible clerical, financial, and customer service duties related to the administration of municipal utility accounts. This position is responsible for maintaining accurate utility account records, processing billing and payments, coordinating service orders, and responding to customer inquiries related to water, sewer, sanitation, and other municipal utility services. Work requires a high degree of accuracy, strong customer service skills, and the ability to follow established municipal policies and procedures.
Essential Duties and Responsibilities:
The following duties are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities.
- Process and generate monthly utility bills for water, sewer, sanitation, and other municipal services.
- Receive and process customer payments including cash, check, credit card, and electronic payments.
- Balance daily cash receipts and prepare deposits in accordance with established financial procedures.
- Establish new utility accounts and process service transfers, disconnects, and reconnects.
- Maintain and update customer account records within the utility billing software system.
- Provide customer service assistance by phone, email, and in person regarding billing questions, usage concerns, and payment options.
- Investigate billing discrepancies and coordinate meter re-reads with public works or utility field personnel when necessary.
Process account adjustments including leak adjustments, billing corrections, and refunds in accordance with city policies and ordinances. - Generate service orders for field staff related to meter maintenance, service disconnects, reconnects, and meter replacements.
- Assist with the administration of delinquent accounts, including issuance of past due notices and service disconnections.
- Maintain accurate records of financial transactions and customer communications.
- Prepare routine reports related to billing, collections, and account activity.
- Assist with year-end reporting and audit documentation as required.
- Support other administrative functions within the Finance or Utility Department as assigned.
Knowledge of:
- Basic accounting and bookkeeping practices
- Municipal utility billing procedures
- Cash handling and reconciliation practices
- Customer service principles and practices
- Standard office procedures and computer applications
Ability To:
- Accurately process financial transactions and maintain records
- Operate computerized utility billing systems and office software
- Communicate effectively with the public and coworkers
- Interpret and apply municipal policies, procedures, and ordinances
- Handle customer concerns in a professional and courteous manner
- Prioritize multiple tasks while maintaining accuracy and efficiency
Requirements
Education and Experience:
High school diploma or GED required.
One (1) to three (3) years of experience in utility billing, municipal government, accounting, or customer service preferred.
Experience working with computerized utility billing systems and Microsoft Office applications is preferred.
Working Conditions:
Work is performed primarily in an office environment with frequent public interaction. Duties involve prolonged sitting, data entry, and use of standard office equipment. Occasional lifting of files or office materials up to 20 pounds may be required.
Other Duties:
This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the operational needs of the City.
The City is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under federal or state law.
