Description

POSITION SUMMARY:

To perform a variety of customer service and technical accounting work related to utility finances including setting up and transferring customer utility accounts; processing utility bills and other cash collections, assisting customers with inquiries regarding their utility accounts; providing customer service to the citizens of the City of Morgan’s Point Resort and perform a variety of technical tasks relative to assigned area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 
      Enter meter readings, prepare, and mail monthly bills.

      Prepare a variety of utility billing documents including work orders, new service applications, and collection letters.

      Prepare and distribute work orders to respond to field service requests.

      Prepare applications for new utility service and enter new deposits.

    Collect and record all payments received for utility, marina, accounts receivable, permits and other departments and balance cash drawers.

      Respond to citizen inquiries and complaints; research and resolve any discrepancies; explain policies and procedures to citizens.

      Prepare work orders for re-reads; calculate and enter bill balance adjustments.

      Prepare, update, and maintain files for meter reading.

      Verify payment of bills and current service status; document collections and payments; dispatch service connection and disconnection orders; accordingly, notify customers of charges and service disconnections.

      Prepare, transmit and post monthly ACH payments.

      Prepare and mail delinquent bills and corresponding reports.

      Prepare monthly, quarterly and annual reports.

      Prepare and maintain a variety of letters and reports.

      Prepare daily (or as needed) deposit and arrange for delivery to bank.

      Assist with incoming mail, sorting and distribution.

      Assist with outgoing mail.

OTHER IMPORTANT DUTIES AND RESPONSIBILITIES

      Provide clerical relief when necessary for court clerk and act as receptionist.

      Prepare building permit forms and explain permit procedures to customers.

      Prepare and enter roll-off and miscellaneous garbage charges on all utility accounts; prepare waste management reports.

      Maintain and order office supplies as needed.

      Maintain postage levels in postage meter.