Description

JOB SUMMARY:

Under minimal supervision, the Utility Billing Specialist performs clerical and semi-supervisory functions in the utility billing department.

 PRINCIPAL DUTIES and RESPONSIBILITIES:

1. Maintains in-depth knowledge of entire billing and collection operation and assists in training of utility billing clerks to ensure that utility bills are sent on schedule and are accurate.
2. Assists in the processing, preparation, and recording of all clerical work necessary to maintain and update billing records, prepares City bank deposit and postspayments and adjustments to all necessary accounts.
3. Provides information, responds to, and resolves customer questions, complaints, conflicts, and requests regarding services and billings,frequently involving some policy interpretation.
4. Makes decisions, concerning delinquent billing and unusual circumstances with customer accounts, and monitors records of accounts requiring special attention.
5. Assists in pre-billing audit, reviews utility accounts per month for accuracy in a variety of areas, and corrects problems and/or mistakes via data-entry prior to billing.
6. Responsible for billing and collection of solid waste collections, recycling systems, and drainage utility systems.
7. Initiates and performs approved collection procedures on all past due accounts, including water utility, drainage utility, and solid waste collections and recycling systems and informs appropriate personnel of accounts to be restored, unacceptable payments and equipment malfunctions.
8. Receives utility payments from the public and City employees, balances daily cash to receipts and register tapes and reports daily totals to appropriate personnel.
9. Performs other related duties as required.

Requirements

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of the methods, practices, and terminology used in computerized financial and statistical clerical work.
• Ability to post and make mathematical calculations rapidly and accurately.
• Ability to operate various office machines and to keep accurate records.
• Knowledge of data-entry procedures.
• Uses computers with speed and accuracy.