Description

Summary

Support Services Program Manager is responsible for programs, initiatives, & administrative operations for the Utilities Department. This leadership role provides expert professional & strategic support to the Department Director and Assistant Directors on complex, sensitive, & confidential operational, financial, & policy matters

Essential Duties and Responsibilities

• Develops & manages research projects and operational assessments for the Field Operations, Water Treatment, and
• Environmental Programs Departments
• Manages initiatives and special projects
• Develops policies, procedures, and performance standards for operations & services
• Analyzes metrics and assesses the effectiveness of developing programs
• Recommends new or revised programs, policies, and procedures
• Updates the Department Director and Assistant Directors on matters requiring attention and recommends courses of action
• Plans and facilitates executive-level meetings, establishing agendas, guiding discussion toward decisions, and ensuring monitors follow-through on action items
• Prepares presentations, memos, & reports
• Prepares annual budgets and budget forecasting
• Develops and implements complex projects and programs
• Manages obtaining and / or continuing reaccreditation with the AWWA and APWA
• Liaises with staff, committees, boards, etc. and represents the department at events and activities
• Manages support staff, fostering a team environment among Utilities departments
• Acts as interim Compliance Coordinator, Fleet Coordinator, Communications Coordinator, and Strategic Programs
• Coordinator if positions are vacant
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Requirements

Minimum Qualifications

• Combination of education and experience equivalent to a Bachelor’s Degree in Environmental Science, Business Administration, or a related field
• Four (4) years of experience in public works, program compliance, initiatives or related field
• Two (2) years of supervisory experience
   

Certifications and Licenses

• Valid driver's license
• TCEQ D Water & Wastewater licenses or ability to obtain within one (1) year of employment