Description
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?
- Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation : Work in an environment where employees are valued and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.
Job Description:
Supervisor, Fleet Service Center
Purpose:
Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
Interprets and enforces City and Fleet policies and procedures.
Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
Assists manager with development of budget and inventory counts, if required.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
Knowledge of Federal, State and Local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
Requirements
Minimum Qualifications:
The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.
Combination of equivalent experience and education may substitute for the minimum qualifications
Licenses and Certifications Required:
If required, must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment with the City.
Physical Requirements:
Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.
Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions.
PREFERRED QUALIFICATIONS:
Experience in all phases of work as an automotive technician installing, diagnosing, troubleshooting, and repairing electrical systems such as emergency lighting systems and communications systems.
Experience with VHF/UHF 700/800 MHz, LTE, GPS, and Wi-Fi antennas used in public safety vehicles.
Experience with multi-band antennas and antenna placement strategies to avoid interference and maximize signal quality.
ASE and /or EVT Certifications (Certifications) or manufacturer equivalent or the ability to obtain within 6 months of employment.
Experience overseeing the maintenance and repair of light, medium and heavy-duty vehicles and of off-road equipment.
Experience with Microsoft Excel Outlook and Word.
Proven Leadership Experience: A track record of successfully leading and managing teams, preferably in an automotive or related industry.
Budget Management: Experience with managing budgets, controlling costs, and optimizing resource allocation.
Customer Service: Strong customer service orientation and ability to address customer concerns effectively.
