Description
Position Summary
Under the general direction of the Police Chief, provides front line contact for citizens needing emergency and non-emergency services by screening incoming calls, gathering crucial information, transferring calls when necessary, coordinating with first responder public safety personnel, and providing continuous communications with those in the field.
Job Responsibilities
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:
- Answers and routes calls by answering both emergency and non-emergency calls; documents and organizes vital information in order to enter a call for service; prepares Officers for arrival on-scene by providing incoming information including but not limited to location, condition, name, and descriptions of victims and suspects; transfers calls to other agencies or departments as appropriate.
- Enters stolen property, missing persons, protective orders, and out-of-state checks; runs complete criminal histories; monitors all incoming administrative messages from surrounding districts; and removes located stolen property and missing persons.
- Tests and maintains all technology required to perform daily tasks; notifies appropriate supervisors and vendors of system issues.
- Attends training and accreditation to maintain all required certifications and licensing; attends and participates in various meetings.
- Performs other duties as required or assigned.
Requirements
Job Requirements
Knowledge of –
- Local street names, businesses, landmarks, and geography.
- Pertinent Federal, State, and local laws, codes, and safety regulations.
- TCIC/NCIC, CJIS, TCOLE, and APCO/NENA manuals.
- Customer service principles, practices, and etiquette.
- Record keeping, report preparation, filing methods, and records.
- Pertinent policies and procedures for Police and Fire.
- General office policies and procedures; computers and general office equipment.
Skill in –
- Typing and entering data with speed and accuracy.
- Maintaining composure in stressful situations.
- Operating a multiline phone system and radios.
- Organizing work and setting priorities to meet deadlines.
- Preparing accurate reports and statements.
- Establishing and maintaining strong working relationships
- Operating a computer and related software, fax and copy machines, headsets, radios, and 911 and administration lines.
Education and Experience:
High school diploma or GED equivalent and one (1) year of experience in a high-volume customer service call center; OR an equivalent combination of education, training, and experience.
Licenses, Certifications, and Equipment:
Must possess a Basic Telecommunications certification or obtain information within one (1) year of hire.
Must possess Texas Law Enforcement Telecommunication System (TLETS) and Texas Crime Information Center/ National Crime Information Center (TCIC/NCIC) Terminal Operator certification or obtain certification within six (6) months of hire.
Must successfully complete Federal Emergency Management Agency (FEMA) National Incident Management System (NIMS) training courses within six (6) months of hire.
CPR/TCPR Certification or obtain certification within six (6) months of hire.
Valid state driver’s license.
Work is performed in a high-volume call center. Operates, multiline phone system, radios, and standard office equipment such as personal computer and related software, fax machine, and copy machine. Incumbent is required to sit for long periods of time with minimal to no breaks.
Starting Salary:
$52,438 Annually. Step increase after successful six-month probation. Annual step increases.
Benefits:
Education Assistance, Annual Step Increases, Certification Pay up to $150 per month, Paid Vacation, Sick Leave, (12) Holidays, (1) Floating Holiday and Longevity Day, Health, Dental (DHMO Plan) and Basic Life, LTD & AD&D paid at 100% for employee along with 45% dependent coverage. Voluntary plans Vision, Additional Life/AD&D, STD and FSA. Retirement Plan - Texas Municipal Retirement System (TMRS) the City matches two to one. An employee becomes vested with the City at five years unless eligible for prior year service credit.
Closing Date:
Open until filled
