Description

What we’re looking for: A motivated public servant to join and lead the Civic and Convention Center team. Under general supervision, manages and coordinates the comprehensive administrative and operational activities of the Civic/Convention Center to ensure a high level of customer satisfaction for clients and visitors to the facility through efficient and professional operations.

Benefits & Total Rewards:

Our City team members are our most valuable asset! We offer Total Rewards when you join our team.

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Get paid to stay – longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Keep learning – professional and personal development training available
   

The responsibilities you’ll be trusted with:

• The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Oversee day-to-day operations and events including reservations, personnel management, budget, building maintenance, local marketing efforts, financial activities, and project management.
• Participate in and recommend improvements to event coordination and execution.
• Maintain reservation and room diagramming systems, client database, and others for event and client reporting, communication, and analysis.
• Develop, evaluate, and recommend improvements to policies, procedures, and fees.
• Develop and administer quality assurance, energy efficiency, and safety plans as needed or assigned.
• Research, compile and analyze data for special projects or programs as needed or requested.
• Prepare and present written and oral reports and presentations as needed.  Attend public hearings and meetings as required.
• Participate in professional development and increased technical knowledge of the event facilities industry through training, publications, and professional networks with local and trade groups.
• Oversee communications regarding policies and city ordinances relating to fire and building codes, security, safety, signage, sanitation, décor, vendors, insurance, and other related items.
• Enhance guest experience through expanded or targeted service, equipment, and sales strategies that support the city and venue’s mission and vision.
• Manage customer service standards to increase retention and reservations; analyze and resolve customer service trends and issues.
• Responsible for distribution, collection and evaluation of satisfaction surveys, participant feedback, and program data.
• Draft recommendations for enhancements to programs, services, and facilities for Director review.
• Collaborate with staff and communications department to develop and implement strategic marketing campaigns including newsletters, social media, website, advertising, and public relations.
• Work with the Convention & Visitors Bureau to promote the venue and increase tourism.
• Performs other duties as assigned or required.
   

Your areas of knowledge and expertise that matter most for this role:

Education and Experience:

Bachelor’s Degree from an accredited college or university with major coursework in Public Administration, Marketing, Communications, Business Management, Hospitality, Facility Management, or a related field.
Minimum of three (3) years of management and supervisory experience in a Civic or Convention Center, Arena, Performing Arts Center, Hotel, or other similar public assembly facilities.
 

Required Licenses or Certifications:

• Must possess a valid Texas Driver’s License.
• Certified Meetings Professional, Certified Conference and Event Professional, and/or Certified Venue Executive preferred.
   

Required Knowledge of:

• Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and timekeeping systems.
• The capabilities and operation of audio/visual equipment typical in a public venue.
• Event industry standards, performance measurement, and benchmarking.
• Operational characteristics, services, activities, and maintenance needs of a public venue.
• Analysis and evaluation of programs, policies, and operational needs.
• Federal and state safety laws, building and fire codes, TABC requirements, and local ordinances.
• City of New Braunfels organization structure and strategic priorities.
   

Required Skill in:

• Event and space planning with crowd management preparation.
• The delivery of high service standards, integrity, and professionalism; strong attention to detail.
• Professional correspondence and writing skills; clear and concise reports.
• Ability to operate in a flexible manner and adapt to changing circumstances.
• Implementation of guest experience programs, services, and/or initiatives.
• Work independently with limited direction; prioritize and meet deadlines of multiple concurrent projects, tasks, and events.
• Analyzing problems, applying conflict resolution and problem-solving in support of established goals.
• Budget preparation and monitoring; performance measurement and management.
• Ability to develop and maintain positive, professional relationships with staff, other city employees, clients, local businesses and organizations, vendors, and the general public.
• Developing and administering employee goals; delegating authority as needed.
   

Your work environment: 

• Work is performed in an office environment; outdoors in all weather conditions; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to twenty (20) pounds.
• May be required to work immediately before, during, or immediately after an emergency or disaster.