Description

The City of Uhland is seeking a motivated, organized, and customer-service-oriented professional to serve as the Administrative & Utility Coordinator. This position plays a vital role in the daily operations of City Hall and serves as one of the primary points of contact for residents, businesses, contractors, and community stakeholders.

The Administrative & Utility Coordinator performs a broad range of administrative, customer service, utility billing, financial processing, and records management functions in support of City operations. The ideal candidate is dependable, detail-oriented, technologically proficient, and capable of thriving in a fast-paced municipal environment.

This position offers a unique opportunity to grow professionally within a rapidly developing community located just outside the Austin metropolitan area while benefiting from a full-time four-day work week.

About Uhland

The City of Uhland is a rapidly growing community located approximately 25 minutes south of Austin in Hays and Caldwell Counties. Uhland is a Type A General Law municipality committed to providing responsive public service, responsible growth management, and a high quality of life for residents and businesses.

Essential Duties and Responsibilities

• Serve as a primary front-line representative for City Hall by greeting residents and visitors professionally and courteously.
• Answer, screen, and route incoming phone calls and emails.
• Process utility billing payments, permits, and other City-related transactions accurately and efficiently.
• Maintain and update utility account records, customer profiles, and service requests.
• Prepare service notices, delinquency notices, and utility disconnect documentation.
• Balance cash drawers, reconcile receipts, and assist with daily financial reporting and deposits.
• Assist with records management, document filing, scanning, and retention procedures.
• Support City Hall operations including meeting preparation, administrative coordination, and general office support.
• Respond to resident questions and assist in resolving customer service concerns.
• Coordinate with other City departments to ensure efficient communication and workflow.
• Maintain confidentiality and professionalism in handling sensitive information.
• Perform additional duties as assigned by the City Administrator.

Benefits

The City of Uhland offers a competitive benefits package in accordance with City policy, including:

Full-time four-day work week
TMRS retirement participation (1 to 1 @ 7%)
Health insurance benefits
Paid holidays and leave
Professional development opportunities

Requirements

Minimum Qualifications

• High school diploma or GED required.
• Minimum one (1) year of administrative, customer service, utility billing, clerical, or related experience.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PDF software.
• Ability to perform basic financial and mathematical calculations accurately.
• Ability to manage multiple priorities while maintaining attention to detail.
• Valid Texas Driver’s License required.
• Ability to pass a background check and drug screening.

Preferred Qualifications

• Experience working in municipal government or another public-sector environment.
• Experience with utility billing systems, accounting software, or municipal software platforms
• Bilingual (English/Spanish) communication skills.
• Experience handling cash, receivables, or financial reconciliations.
  Associate degree or college coursework in business administration, public administration, accounting, or a related field.

Knowledge, Skills & Abilities

• Strong organizational and time-management abilities.
• Professional written and verbal communication skills.
• Ability to maintain composure and professionalism in a public-facing environment.
• Ability to work independently while contributing positively to a team environment.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities in a growing organization.