Description

• Assist the Communications Supervisor in overseeing daily dispatch center operations.
• Supervise telecommunicators during assigned shifts, ensuring efficient and accurate handling of all
  calls for service.
• Serve as acting supervisor in the absence of the Communications Supervisor.
• Provide coaching, mentoring, and training for new and existing telecommunicators.
• Monitor radio traffic and CAD entries to ensure compliance with department policies and TCOLE
  standards.
• Assist with scheduling, shift coverage, and documentation of time and attendance.
• Conduct quality assurance reviews, including call monitoring and report audits.
• Compile shift summaries, operational reports, and performance notes for review by command staff.
• Maintain working knowledge of all communications technology, including CAD, TLETS/NCIC, phone,
  and radio systems.
• Support the department’s mission by promoting teamwork, professionalism, and public service
  excellence.
• Attention to detail: meticulousness in handling sensitive information, record-keeping and data entry.
• Full-time position: shift assignments may include nights, weekends, and holidays.
• The Assistant Supervisor is an essential employee subject to on-call or emergency response as needed.

Requirements

• High School Diploma or GED required.
• Minimum 3 years of experience as a full-time Telecommunicator in a public safety dispatch center.
• TCOLE Basic Telecommunicator License required; Intermediate or Advanced License preferred.
• Demonstrated leadership ability or experience serving as a shift lead, trainer, or acting supervisor.
• Working knowledge of CJIS/TLETS systems, CAD/RMS platforms (Tyler Technologies preferred), and
  emergency communications procedures.
• Must meet all state and departmental requirements for background, psychological, and drug
  screening.
• Must maintain CJIS and TCOLE compliance at all times.