Description

JOB SUMMARY

Under general supervision of the Assistant Finance Director, the Customer Service Representative/Permit Technician serves as a representative of the Utility Billing Department and Building Inspections. Required to greet and assist walk-in customers, offering excellent customer service. Receives, enters, and reconciles daily cash payments and provides technical support for Building Inspections.

APPLICATION FOR EMPLOYMENT MUST BE SUBMITTED TO HUMAN RESOURCES TO BE CONSIDERED FOR A POSITION. RESUMES ARE ENCOURAGED, BUT OPTIONAL.

Employment applications may be found at www.bellmeadtx.gov/jobs.aspx

Requirements

Education, Training and Experience Guidelines:

        High School Diploma or equivalent is required. 

        Cash handling experience is preferred. 

        Prefer two years’ experience in an office environment.  

        Bilingual is preferred. 

Knowledge, Skills, and Abilities:

        Effective customer service skills and public relations techniques.  

        Money handling policies and procedures.

        Operation of computerized cash register.

        City ordinances, policies, rules and regulations regarding the payment of bills, late charges, extensions, etc.

        Time management techniques, with the ability to organize, schedule, assign, delegate, coordinate, and monitor work.

        Problem solving techniques for identifying problems, researching and determining best action for resolution.

        Basic computer applications including proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook.)

        Calculate accurate payments due and provide receipts/change effectively and efficiently.

        Resolving customer complaints and concerns. 

        Skill in establishing and maintaining effective working relationships.

        Be punctual and regular in attendance.