Description
This position is responsible for providing outstanding customer service, assisting staff, and supervising and monitoring the Aquatics Center.
Essential Job Functions:
Performs administrative and clerical duties, including answering phones; printing and copying documents; preparing reports and maintaining displays and information in the lobby area and Ticket Booth.
Provides staff and program support, including preparing notices; distributing rosters and attendance sheets; preparing flyers; setting up and operating equipment; checking out and maintaining equipment; and, supporting special events.
Performs cash handling and accounting procedures, including preparing daily deposits; printing transaction reports after every shift; performing daily opening and closing accounting procedures; balancing cash drawers; printing receipts; printing daily accounting summary records; securing money; and, receiving and processing payment transactions.
Performs facility maintenance and basic janitorial duties, including preparing maintenance work orders; cleaning tables, chairs, desks, benches, and counters; picking up trash in and around the facility; and sanitizing locker rooms; maintaining restrooms.
Monitors Aquatics facility and guests, including responding to incidents and emergencies; conducting facility checks; enforcing facility policies and procedures; overseeing aquatic activities; and, opening/closing facility.
Provide excellent customer service, including registering participants for programs and special events, assisting with membership enrollment, responding to inquiries about facility and programs, member check-in, conducting facility tours; and greeting all guests.
This position will involve the responsibilities of a Pool Cashier and may be assigned the role of a Pool Cashier or Party Host.
Attend and participate in regular in-service training.
Requires regular attendance.
Other duties as assigned by supervisor.
Requirements
Knowledge, Skills and Abilities:
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
This position normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
Work requires the use of standard technical skills appropriate to the work environment of the organization.
Intermediate ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Intermediate ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Intermediate ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Special Requirements:
Required to work mornings, afternoons, evenings, weekends, and holidays.
Must be able to attend mandatory meetings and in-service trainings.
This position is classified as a safety-sensitive position and is subject to random drug and alcohol testing during the course of employment.
Licenses and Certificates:
CPR/First Aid/AED certifications are required or ability to obtain within three (3) months of hire.
